Refund policy
Return & Refund Policy
Welcome to ZARA. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.
Returns
We accept returns within 7 days after receiving your order.
To be eligible for a return:
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The product must be unused and in original condition
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The item must be in original packaging
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Proof of purchase or order number is required
Products damaged due to misuse, improper handling, or normal wear are not eligible for return.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
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Refunds are processed within 5β7 business days
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Refund may be sent through bank transfer or store credit
Shipping charges are non-refundable unless the wrong or damaged item was delivered.
Exchange Policy
We only replace items if they are:
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Defective
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Damaged
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Incorrect product received
Customers must contact us within 48 hours of delivery for exchange requests.
Non-Returnable Items
The following items cannot be returned:
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Used products
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Personal care items
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Clearance or sale items
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Customized products
Order Cancellation
Orders can only be canceled before shipment. Once the parcel has been shipped, cancellation is not possible.
Damaged or Wrong Products
If you receive a damaged or incorrect item, please contact us immediately with:
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Order number
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Product pictures
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Parcel images
Email us at:
buildtrust.shop@gmail.com
Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
π§ buildtrust.shop@gmail.com
Thank you for shopping with ZARA Pakistan β€οΈ